Terms and Conditions

1. INTRODUCTION

Welcome to LearnHopp LMS (“LearnHopp,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the LearnHopp learning management system website, mobile applications, and services (collectively, the “Service”) designed for training Healthcare Support Workers, including but not limited to Direct Support Professionals, Homecare Workers, Caregivers, Adult Daycare Workers, Home Health Aides, Personal Care Assistants, Agency Administrative Staff, and other individuals providing care or support services in healthcare, residential, community, or home-based settings.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. DEFINITIONS

• “Account”: Your registered account on the LearnHopp platform.
• “Content”: All materials, information, data, text, images, videos, audio, or other materials that appear on or are available through the Service.
• “User”: Any individual who accesses or uses the Service, including learners, instructors, administrators, and other authorized personnel.
• “Training Materials”: All courses, lessons, assessments, certifications, and other educational content available through the Service.

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and credentials used to access the Service. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.

3.3 Organizational Accounts

If you are registering for an account on behalf of an organization (such as a healthcare agency or facility), you represent and warrant that you have the authority to bind the organization to these Terms.

4. USER CONDUCT

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation
• Impersonate or attempt to impersonate LearnHopp, a LearnHopp employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Service
• Use the Service for any unauthorized commercial purposes
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service
• Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose
• Introduce any viruses, trojan horses, worms, logic bombs, or other harmful material
• Copy, modify, distribute, sell, or lease any part of the Service

4.2 Professional Standards

As the Service is designed for healthcare professionals, you agree to adhere to applicable professional standards, codes of ethics, and regulations that govern your profession as a Homecare worker or Direct Support Professional.

5. INTELLECTUAL PROPERTY

5.1 Ownership

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of LearnHopp and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

5.2 License to Use

Subject to your compliance with these Terms, LearnHopp grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial training and educational purposes.

5.3 User Content

You may be able to post, upload, publish, submit, or transmit content to the Service (“User Content”). By making any User Content available through the Service, you grant to LearnHopp a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content.

6. TRAINING MATERIALS AND CERTIFICATION

6.1 Accuracy of Training Materials

While we strive to provide accurate and up-to-date training materials, LearnHopp does not warrant the accuracy, completeness, or usefulness of any Training Materials. Any reliance you place on such information is strictly at your own risk.

6.2 No Guarantee of Learning Outcomes

LEARNHOPP MAKES NO GUARANTEES OR WARRANTIES REGARDING LEARNING OUTCOMES OR KNOWLEDGE RETENTION. THE EFFECTIVENESS OF THE TRAINING MATERIALS DEPENDS ON VARIOUS FACTORS, INCLUDING BUT NOT LIMITED TO THE TRAINEE’S ATTENTION, ENGAGEMENT, PRIOR KNOWLEDGE, LEARNING ENVIRONMENT, AND APPLICATION OF THE LEARNED CONTENT. COMPLETING A COURSE OR TRAINING PROGRAM DOES NOT GUARANTEE THAT A TRAINEE HAS MASTERED THE MATERIAL OR WILL BE ABLE TO APPLY IT EFFECTIVELY IN REAL-WORLD SITUATIONS.

6.3 Certifications

Certain courses may offer certifications upon completion. LearnHopp does not guarantee that completion of courses or receipt of certifications will satisfy licensing or continuing education requirements for any profession. You are responsible for verifying whether LearnHopp courses and certifications meet requirements for your profession in your jurisdiction.

6.4 Professional Responsibility

Users who are Healthcare Support Workers, including but not limited to Direct Support Professionals, Homecare Workers, Caregivers, Adult Daycare Workers, Home Health Aides, Personal Care Assistants, and any other individuals providing care or support services in healthcare, residential, community, or home-based settings, acknowledge and agree that they remain solely responsible for maintaining appropriate professional standards of care in their practice. Reliance on information obtained through LearnHopp does not diminish or replace the user’s professional judgment or responsibility.

7. THIRD-PARTY LINKS AND CONTENT

The Service may contain links to third-party websites or services that are not owned or controlled by LearnHopp. LearnHopp has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

8. PAYMENT TERMS

8.1 Fees

Access to certain features of the Service may require payment of fees. All fees are in US dollars and are non-refundable except as expressly provided in these Terms.

8.2 Billing

If you provide credit card or other payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method provided.

8.3 Subscription and Renewal

For subscription-based services, your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the end of the current period.

9. TERMINATION

9.1 Termination by LearnHopp

LearnHopp may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

9.2 Termination by User

You may terminate your account at any time by following the instructions on the Service or by contacting us at [support@learnhopp.com].

9.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR QUALITY.

LEARNHOPP EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

1. THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS;
2. THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
3. THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, OR CURRENT;
4. THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS;
5. THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED;
6. THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
7. THAT COURSES, TRAINING MATERIALS, OR CERTIFICATIONS OFFERED THROUGH THE SERVICE WILL SATISFY LICENSING REQUIREMENTS OR REGULATORY STANDARDS IN YOUR JURISDICTION.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM LEARNHOPP OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NEITHER LEARNHOPP NOR ITS OWNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO YOUR USE OF THE SERVICE OR YOUR INABILITY TO USE THE SERVICE.

11. LIMITATION OF LIABILITY

IN NO EVENT SHALL LEARNHOPP, ITS OWNERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

LEARNHOPP’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO LEARNHOPP IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless LearnHopp, its owners, employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

1. Your use of and access to the Service;
2. Your violation of any term of these Terms;
3. Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
4. Any claim that your User Content caused damage to a third party;
5. Any use of your account credentials by a third party, whether or not authorized by you;
6. Any misrepresentation made by you; or
7. Your failure to comply with applicable laws or regulations.

This defense and indemnification obligation will survive these Terms and your use of the Service. LearnHopp reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

13. DISPUTE RESOLUTION AND GOVERNING LAW

13.1 Mandatory Mediation

BY USING THE SERVICE, YOU AGREE THAT BEFORE INITIATING ANY CLAIM AGAINST LEARNHOPP OR ITS OWNERS, YOU WILL FIRST ATTEMPT TO RESOLVE THE DISPUTE INFORMALLY. IF THE DISPUTE CANNOT BE RESOLVED INFORMALLY, YOU AGREE TO PARTICIPATE IN MANDATORY MEDIATION BEFORE PURSUING ANY OTHER REMEDY. THE MEDIATION SHALL BE CONDUCTED BY A MEDIATOR MUTUALLY AGREED UPON BY THE PARTIES OR, IF THE PARTIES CANNOT AGREE, BY A MEDIATOR SELECTED BY A REPUTABLE MEDIATION SERVICE. THE MEDIATION SHALL TAKE PLACE IN COLUMBUS, OHIO OR VIRTUALLY, AS AGREED UPON BY THE PARTIES. THE COSTS OF MEDIATION SHALL BE SHARED EQUALLY BY THE PARTIES.

13.2 Waiver of Class Actions

YOU AGREE TO RESOLVE ANY DISPUTES WITH LEARNHOPP ON AN INDIVIDUAL BASIS ONLY. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

13.4 Forum Selection

If mandatory mediation does not resolve the dispute, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Franklin County, Ohio, and you consent to the personal jurisdiction and venue in such courts.

13.5 State-Specific Provisions

LearnHopp provides services in multiple states and may expand to operate nationwide. As such:

1. Additional or different terms may apply to users based on state-specific laws and regulations where you access or use the Service.
2. Any state-specific terms will be provided in a State-Specific Addendum, which is incorporated by reference into these Terms.
3. In the event of a conflict between these Terms and any applicable State-Specific Addendum, the State-Specific Addendum will control only for users accessing the Service from that specific state and only to the extent of the conflict.
4. State-Specific Addenda will be made available within the Service or upon request. By using the Service in any state where a State-Specific Addendum exists, you agree to be bound by both these Terms and the applicable State-Specific Addendum.
5. LearnHopp reserves the right to add, modify, or remove state-specific terms as required by changing laws and regulations or as LearnHopp expands into new jurisdictions.
6. CHANGES TO TERMS

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

15. CONTACT US

If you have any questions about these Terms, please contact us at:

LearnHopp LMS
Email: [legal@learnhopp.com]

By using the LearnHopp service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Privacy Policy

1. INTRODUCTION

LearnHopp LMS (“LearnHopp,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who use our learning management system (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services designed for training Healthcare Support Workers, including but not limited to Direct Support Professionals, Homecare Workers, Caregivers, Adult Daycare Workers, Home Health Aides, Personal Care Assistants, Agency Administrative Staff, and other individuals providing care or support services in healthcare, residential, community, or home-based settings.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Registration Information: Name, email address, password, job title, employer/organization, professional license numbers (if applicable), and contact information.
• Profile Information: Professional qualifications, certifications, educational background, and profile pictures.
• Identity Verification Information: In some cases, we may collect government-issued identification or other information to verify your identity for certification purposes.
• Payment Information: Credit card details, billing address, and other payment-related information when you purchase services.

2.2 Training and Performance Data

• Course Progress: Information about courses you’ve started, completed, or are in progress.
• Assessment Results: Scores on quizzes, tests, and other assessments.
• Certification Information: Records of certifications earned.
• Engagement Data: Time spent on learning activities, completion rates, and interaction with course materials.

2.3 Automatically Collected Information

• Usage Data: Information about how you access and use our Service, including your browser type, IP address, device information, operating system, and referring URLs.
• Location Data: General location information based on IP address.
• Log Files: Information automatically recorded by our servers, such as browser type, referring/exit pages, and date/time stamps.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy for more details).

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Providing and Improving the Service

• To deliver the courses, assessments, and certifications you request
• To process transactions and send related information, including confirmations and receipts
• To monitor and analyze usage patterns and trends to improve the user experience
• To provide technical and customer support

3.2 Personalization

• To personalize your learning experience
• To recommend courses based on your interests, past behavior, and learning needs
• To deliver personalized notifications and reminders

3.3 Communication

• To communicate with you about your account, courses, or certifications
• To send administrative notifications, such as security or support messages
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer service

3.4 Legal and Regulatory Compliance

• To maintain records required for regulatory compliance
• To verify completed training for certification purposes
• To respond to legal requests and prevent harm

3.5 Organizational Reporting

If you’re accessing the Service through an employer or organization:

• To provide your employer or organization with reports on course completion, assessment results, and certification status
• To verify compliance with required training

4. SHARING YOUR INFORMATION

We may share your personal information in the following circumstances:

4.1 With Your Employer or Organization

If you access the Service through an employer, healthcare agency, or other organization:

• We may share your training progress, assessment results, certification status, and compliance information with your employer or organization.
• This information may be used for workforce development, compliance management, and credential verification.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers
• Payment processors
• Customer service providers
• Analytics services
• Email delivery services

4.3 Business Transfers

If LearnHopp is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For healthcare training records, we typically retain information for at least 7 years to comply with industry standards and regulatory requirements.

6. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You may request access to your personal information that we hold and request that this information be provided in a structured, commonly used electronic format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

7.3 Deletion

You may request that we delete your personal information. Note that certain information may be retained for legal, regulatory, or compliance purposes even after such a request.

7.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your personal information under certain circumstances.

7.5 Withdrawing Consent

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. CHILDREN’S PRIVACY

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

9. INTERNATIONAL DATA TRANSFERS

If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our Service, you consent to the transfer of your information to countries that may have different data protection rules than your country.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know about personal information collected, disclosed, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

For more information about your California privacy rights, please contact us using the information provided in the “Contact Us” section.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes to this Privacy Policy, we will notify you by email or by a notice on our Service prior to the changes becoming effective.

We may also update this Privacy Policy or create State-Specific Addenda as we expand our services to new jurisdictions. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Privacy Policy. If you do not agree to the new terms, you are no longer authorized to use the Service.

12. STATE-SPECIFIC PRIVACY PROVISIONS

12.1 Multi-State Operations

LearnHopp provides services in multiple states and may expand to operate nationwide. As such:

1. Additional or different privacy terms may apply to users based on state-specific privacy laws and regulations where you access or use the Service.
2. Any state-specific privacy terms will be provided in a State-Specific Privacy Addendum, which is incorporated by reference into this Privacy Policy.
3. In the event of a conflict between this Privacy Policy and any applicable State-Specific Privacy Addendum, the State-Specific Privacy Addendum will control only for users accessing the Service from that specific state and only to the extent of the conflict.
4. State-Specific Privacy Addenda will be made available within the Service or upon request. By using the Service in any state where a State-Specific Privacy Addendum exists, you agree to be bound by both this Privacy Policy and the applicable State-Specific Privacy Addendum.
5. LearnHopp reserves the right to add, modify, or remove state-specific privacy terms as required by changing laws and regulations or as LearnHopp expands into new jurisdictions.

12.2 Initial Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

13. DISPUTE RESOLUTION

13.1 Mandatory Mediation

Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including the validity, invalidity, breach, or termination thereof, shall be resolved by mandatory mediation before pursuing any other remedy. All parties agree to participate in such mediation in good faith and to not pursue legal action without first attempting to resolve the dispute through mediation.

The mediation shall be conducted by a mediator mutually agreed upon by the parties or, if the parties cannot agree, by a mediator selected by a reputable mediation service. The mediation shall take place in Columbus, Ohio or virtually, as agreed upon by the parties. The costs of mediation shall be shared equally by the parties.

13.2 Waiver of Class Actions

You agree to resolve any disputes with LearnHopp on an individual basis only. You expressly waive any right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEARNHOPP, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE OR YOUR PERSONAL INFORMATION, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF CONFIDENTIAL INFORMATION, OR ANY OTHER SIMILAR DAMAGES.

15. SEVERABILITY

If any provision of this Privacy Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

LearnHopp LMS
Email: [privacy@learnhopp.com]

By using the LearnHopp service, you acknowledge that you have read, understood, and agree to this Privacy Policy, including the mandatory mediation provision and waiver of class actions.

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