COOKIE POLICY

1. INTRODUCTION

This Cookie Policy explains how LearnHopp LMS (“LearnHopp,” “we,” “us,” or “our”) uses cookies and similar technologies to recognize you when you visit our learning management system website and applications (“Service”) designed for training Healthcare Support Workers, including but not limited to Direct Support Professionals, Homecare Workers, Caregivers, Adult Daycare Workers, Home Health Aides, Personal Care Assistants, Agency Administrative Staff, and other individuals providing care or support services in healthcare, residential, community, or home-based settings. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. WHAT ARE COOKIES?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, LearnHopp) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

3. WHY DO WE USE COOKIES?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Service to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Service. Third parties serve cookies through our Service for analytics, personalization, and other purposes. This is described in more detail below.

4. TYPES OF COOKIES WE USE

The specific types of first and third-party cookies served through our Service and the purposes they perform are described below:

4.1 Essential Cookies

These cookies are strictly necessary to provide you with services available through our Service and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like secure login or shopping carts, cannot be provided.

Examples include:

• Session cookies for authentication and security
• Load balancing cookies
• Cookies used to remember your preferences regarding cookie consent

4.2 Performance and Functionality Cookies

These cookies are used to enhance the performance and functionality of our Service but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Examples include:

• Cookies that remember your preferred language or region
• Cookies that personalize the learning experience
• Cookies that remember your course progress
• Cookies that allow video playback or other functionality from third-party services

4.3 Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Service is being used or how effective our marketing campaigns are, or to help us customize our Service for you.

Examples include:

• Cookies that gather data about how users interact with our learning platform
• Cookies that measure user engagement with specific courses
• Cookies that help us understand which features are most popular
• Cookies that collect information about error messages displayed to users

4.4 Targeting Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Examples include:

• Cookies from third-party advertising networks
• Cookies used to track conversions from external marketing campaigns
• Cookies used for retargeting based on previously viewed courses or content

5. SPECIFIC COOKIES USED

The following table provides more information about the individual cookies we use and the purposes for which we use them:

Cookie Name	Type	Purpose	Duration
sessionid	Essential	Maintains your login session	Session
csrftoken	Essential	Helps protect against cross-site request forgery attacks	1 year
course_progress	Functionality	Tracks your progress within courses	1 year
_ga	Analytics	Used by Google Analytics to distinguish users	2 years
_gid	Analytics	Used by Google Analytics to distinguish users	24 hours
ai_user	Analytics	Used to identify unique users over time	1 year
preferences	Functionality	Stores user preferences for platform customization	1 year
auth_token	Essential	Used for authentication purposes	Session
language	Functionality	Remembers language preference	1 year

6. THIRD-PARTY COOKIES

Our Service uses services from the following third parties, which may set cookies on your device:

• Google Analytics: Web analytics service that tracks and reports website traffic
• Vimeo/YouTube: For embedded video content
• Hotjar: For understanding user behavior and feedback
• Intercom/Zendesk: For customer support chat functionality
• Stripe/PayPal: For payment processing

Each of these third parties has their own cookie and privacy policies, which we encourage you to review.

7. HEALTHCARE TRAINING SPECIFIC COOKIES

As a learning platform for healthcare professionals, we may set additional cookies that:

• Track completion of mandatory training modules
• Record time spent on compliance-related materials
• Document acknowledgment of important healthcare protocols
• Monitor certification status and expiration dates

8. COOKIE MANAGEMENT

8.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it may no longer be personalized to you. It may also stop you from saving customized settings like login information.

8.2 Cookie Preference Center

We provide a Cookie Preference Center where you can accept or decline specific categories of cookies. You can access this center by clicking on the “Cookie Settings” link in the footer of our website.

8.3 Opting Out of Specific Third-Party Cookies

For more information on how to opt out of third-party cookies used for targeted advertising, you can visit these websites:

• Digital Advertising Alliance
• Network Advertising Initiative
• European Interactive Digital Advertising Alliance

9. DO NOT TRACK SIGNALS

Some browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Given that there is not yet a common understanding of how to interpret the DNT signal, our Service does not currently respond to browser DNT signals.

10. FLASH COOKIES OR LOCAL SHARED OBJECTS

Our website may use Adobe Flash Player to deliver certain content, particularly for complex training simulations or interactive healthcare demonstrations. Flash cookies (also known as Local Shared Objects or LSOs) are different from HTTP cookies because of the amount, type, and way data is stored.

Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies visit the Adobe website.

11. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

We may also update this Cookie Policy or create State-Specific Addenda as we expand our services to new jurisdictions. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Cookie Policy. If you do not agree to the new terms, you are no longer authorized to use the Service.

12. STATE-SPECIFIC PROVISIONS

12.1 Multi-State Operations

LearnHopp provides services in multiple states and may expand to operate nationwide. As such:

1. Additional or different terms regarding cookies and tracking technologies may apply to users based on state-specific laws and regulations where you access or use the Service.
2. Any state-specific terms regarding cookies will be provided in a State-Specific Cookie Policy Addendum, which is incorporated by reference into this Cookie Policy.
3. In the event of a conflict between this Cookie Policy and any applicable State-Specific Cookie Policy Addendum, the State-Specific Cookie Policy Addendum will control only for users accessing the Service from that specific state and only to the extent of the conflict.
4. State-Specific Cookie Policy Addenda will be made available within the Service or upon request. By using the Service in any state where a State-Specific Cookie Policy Addendum exists, you agree to be bound by both this Cookie Policy and the applicable State-Specific Cookie Policy Addendum.
5. LearnHopp reserves the right to add, modify, or remove state-specific terms as required by changing laws and regulations or as LearnHopp expands into new jurisdictions.

12.2 Initial Governing Law

This Cookie Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

13. DISPUTE RESOLUTION

13.1 Mandatory Mediation

Any dispute, controversy, or claim arising out of or relating to this Cookie Policy or our use of cookies and similar technologies shall be resolved by mandatory mediation before pursuing any other remedy. All parties agree to participate in such mediation in good faith and to not pursue legal action without first attempting to resolve the dispute through mediation.

The mediation shall be conducted by a mediator mutually agreed upon by the parties or, if the parties cannot agree, by a mediator selected by a reputable mediation service. The mediation shall take place in Columbus, Ohio or virtually, as agreed upon by the parties. The costs of mediation shall be shared equally by the parties.

13.2 Waiver of Class Actions

You agree to resolve any disputes with LearnHopp on an individual basis only. You expressly waive any right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

13.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEARNHOPP, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH OUR USE OF COOKIES OR SIMILAR TECHNOLOGIES.

13.4 Severability

If any provision of this Cookie Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

14. CONTACT US

If you have any questions about our use of cookies or other technologies, please contact us at:

LearnHopp LMS
Email: [privacy@learnhopp.com]

By using the LearnHopp service, you acknowledge that you have read, understood, and agree to this Cookie Policy, including the mandatory mediation provision and waiver of class actions.