FAQ
Find answers to common questions about our courses, certifications, pricing, and learning platform to help you get started with ease.
What is LearnHopp?
LearnHopp is a specialized learning management system designed specifically for Ohio home care agencies and caregivers. We provide DODD-compliant training through our innovative Home Care Learning and Performance (HCLP) methodology, which combines interactive learning, practical insights, and real-world applications to ensure caregivers are fully prepared to provide exceptional care.
How does LearnHopp differ from other training platforms?
LearnHopp is uniquely focused on Ohio DODD compliance requirements and home care-specific skills. Our platform is designed with both agencies and individual caregivers in mind, offering specialized features like compliance tracking, certification management, and content specifically created for the challenges of home care in Ohio.
What types of courses does LearnHopp offer?
 LearnHopp offers a comprehensive range of courses including DODD-required training, specialized care skills (dementia care, behavioral support, etc.), professional development, and career advancement paths. All courses are designed with input from industry experts and align with Ohio DODD requirements.
How long does a typical course take to complete?
Course durations vary based on content complexity. Most courses range from 1-3 hours and are divided into shorter modules (15-20 minutes each) to facilitate learning in busy schedules. Learners can pause and resume at any time, making it easy to fit training into caregivers’ schedules.
How do I add employees to my agency account?
 Agency administrators can add employees individually through the “Team Management” section of the dashboard or use our bulk upload feature to add multiple employees at once using our CSV template. Each employee will receive an email invitation to create their account under your agency.
Can I track my employees' progress and compliance status?
Yes, the agency dashboard provides comprehensive tracking features including progress monitoring, assessment results, certification status, and compliance reporting. You can generate reports by individual, team, or compliance requirement, making it easy to maintain audit-ready documentation.
Can I access courses if I'm not affiliated with an agency?
Absolutely! Independent providers and individual caregivers can create personal accounts to access our full course catalog. You can purchase courses individually or choose a subscription plan based on your training needs.
How do I get my certificate after completing a course?
Upon successful completion of a course and its assessments, your certificate is automatically generated and stored in your account’s “Certificates & Achievements” section. From there, you can download, print, or share your certificates electronically.
What devices can I use to access LearnHopp?
 LearnHopp is fully responsive and works on desktops, laptops, tablets, and smartphones. We recommend using the latest version of Chrome, Firefox, Safari, or Edge browsers for optimal performance. Our mobile app is also available for iOS and Android devices.
What should I do if a course video isn't loading?
First, check your internet connection and try refreshing the page. If the issue persists, try using a different browser or device. You can also clear your browser cache and cookies. If you’re still experiencing issues, please contact our support team through the Help Center.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. For agency enterprise plans, we also offer invoice billing options and purchase orders.
Can I change my subscription plan after signing up?
Yes, you can upgrade, downgrade, or cancel your subscription at any time through your account settings. Plan changes take effect at the start of your next billing cycle. Upgrades provide immediate access to additional features.
How does LearnHopp ensure courses meet Ohio DODD requirements?
Our curriculum development team works closely with Ohio DODD specialists and regularly reviews regulatory changes. All compliance-related courses are designed to meet or exceed current standards, and we provide automatic updates when requirements change.
Are LearnHopp certificates recognized by Ohio DODD?
Yes, LearnHopp certificates are recognized as valid documentation of training completion for Ohio DODD compliance purposes. Each certificate includes all required information including completion date, course content, duration, and learning objectives.