Privacy Policy

1. INTRODUCTION

LearnHopp LMS (“LearnHopp,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who use our learning management system (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services designed for training Healthcare Support Workers, including but not limited to Direct Support Professionals, Homecare Workers, Caregivers, Adult Daycare Workers, Home Health Aides, Personal Care Assistants, Agency Administrative Staff, and other individuals providing care or support services in healthcare, residential, community, or home-based settings.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Registration Information: Name, email address, password, job title, employer/organization, professional license numbers (if applicable), and contact information.
• Profile Information: Professional qualifications, certifications, educational background, and profile pictures.
• Identity Verification Information: In some cases, we may collect government-issued identification or other information to verify your identity for certification purposes.
• Payment Information: Credit card details, billing address, and other payment-related information when you purchase services.

2.2 Training and Performance Data

• Course Progress: Information about courses you’ve started, completed, or are in progress.
• Assessment Results: Scores on quizzes, tests, and other assessments.
• Certification Information: Records of certifications earned.
• Engagement Data: Time spent on learning activities, completion rates, and interaction with course materials.

2.3 Automatically Collected Information

• Usage Data: Information about how you access and use our Service, including your browser type, IP address, device information, operating system, and referring URLs.
• Location Data: General location information based on IP address.
• Log Files: Information automatically recorded by our servers, such as browser type, referring/exit pages, and date/time stamps.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookie Policy for more details).

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Providing and Improving the Service

• To deliver the courses, assessments, and certifications you request
• To process transactions and send related information, including confirmations and receipts
• To monitor and analyze usage patterns and trends to improve the user experience
• To provide technical and customer support

3.2 Personalization

• To personalize your learning experience
• To recommend courses based on your interests, past behavior, and learning needs
• To deliver personalized notifications and reminders

3.3 Communication

• To communicate with you about your account, courses, or certifications
• To send administrative notifications, such as security or support messages
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer service

3.4 Legal and Regulatory Compliance

• To maintain records required for regulatory compliance
• To verify completed training for certification purposes
• To respond to legal requests and prevent harm

3.5 Organizational Reporting

If you’re accessing the Service through an employer or organization:

• To provide your employer or organization with reports on course completion, assessment results, and certification status
• To verify compliance with required training

4. SHARING YOUR INFORMATION

We may share your personal information in the following circumstances:

4.1 With Your Employer or Organization

If you access the Service through an employer, healthcare agency, or other organization:

• We may share your training progress, assessment results, certification status, and compliance information with your employer or organization.
• This information may be used for workforce development, compliance management, and credential verification.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers
• Payment processors
• Customer service providers
• Analytics services
• Email delivery services

4.3 Business Transfers

If LearnHopp is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For healthcare training records, we typically retain information for at least 7 years to comply with industry standards and regulatory requirements.

6. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Portability

You may request access to your personal information that we hold and request that this information be provided in a structured, commonly used electronic format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

7.3 Deletion

You may request that we delete your personal information. Note that certain information may be retained for legal, regulatory, or compliance purposes even after such a request.

7.4 Objection and Restriction

You may object to our processing of your personal information or request that we restrict the processing of your personal information under certain circumstances.

7.5 Withdrawing Consent

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. CHILDREN’S PRIVACY

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

9. INTERNATIONAL DATA TRANSFERS

If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our Service, you consent to the transfer of your information to countries that may have different data protection rules than your country.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know about personal information collected, disclosed, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

For more information about your California privacy rights, please contact us using the information provided in the “Contact Us” section.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes to this Privacy Policy, we will notify you by email or by a notice on our Service prior to the changes becoming effective.

We may also update this Privacy Policy or create State-Specific Addenda as we expand our services to new jurisdictions. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Privacy Policy. If you do not agree to the new terms, you are no longer authorized to use the Service.

12. STATE-SPECIFIC PRIVACY PROVISIONS

12.1 Multi-State Operations

LearnHopp provides services in multiple states and may expand to operate nationwide. As such:

1. Additional or different privacy terms may apply to users based on state-specific privacy laws and regulations where you access or use the Service.
2. Any state-specific privacy terms will be provided in a State-Specific Privacy Addendum, which is incorporated by reference into this Privacy Policy.
3. In the event of a conflict between this Privacy Policy and any applicable State-Specific Privacy Addendum, the State-Specific Privacy Addendum will control only for users accessing the Service from that specific state and only to the extent of the conflict.
4. State-Specific Privacy Addenda will be made available within the Service or upon request. By using the Service in any state where a State-Specific Privacy Addendum exists, you agree to be bound by both this Privacy Policy and the applicable State-Specific Privacy Addendum.
5. LearnHopp reserves the right to add, modify, or remove state-specific privacy terms as required by changing laws and regulations or as LearnHopp expands into new jurisdictions.

12.2 Initial Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

13. DISPUTE RESOLUTION

13.1 Mandatory Mediation

Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including the validity, invalidity, breach, or termination thereof, shall be resolved by mandatory mediation before pursuing any other remedy. All parties agree to participate in such mediation in good faith and to not pursue legal action without first attempting to resolve the dispute through mediation.

The mediation shall be conducted by a mediator mutually agreed upon by the parties or, if the parties cannot agree, by a mediator selected by a reputable mediation service. The mediation shall take place in Columbus, Ohio or virtually, as agreed upon by the parties. The costs of mediation shall be shared equally by the parties.

13.2 Waiver of Class Actions

You agree to resolve any disputes with LearnHopp on an individual basis only. You expressly waive any right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEARNHOPP, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE OR YOUR PERSONAL INFORMATION, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF CONFIDENTIAL INFORMATION, OR ANY OTHER SIMILAR DAMAGES.

15. SEVERABILITY

If any provision of this Privacy Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

LearnHopp LMS
Email: [privacy@learnhopp.com]

By using the LearnHopp service, you acknowledge that you have read, understood, and agree to this Privacy Policy, including the mandatory mediation provision and waiver of class actions.